fj999 Privacy Policy

1 Introduction and Scope

fj999 ("we", "our", or "the platform") provides a reliable and secure service for online betting and casino users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you use our services through the fj999 website, mobile platform, or any other digital channel.

This policy applies to all individuals who register an account with fj999, use our services, or visit our website. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

We take data protection very seriously and are committed to safeguarding our users' privacy. Our security measures follow the highest standards in the industry.

2 Information We Collect

fj999 collects various types of information to operate its services properly. The details of this information are provided below:

2.1 Identity Information

During account registration and identity verification, we collect the following information:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number (linked to your bKash, Nagad, or Rocket account)
• Residential address

2.2 Identity Verification Documents

As part of the KYC (Know Your Customer) process, we may collect copies of the following documents:

• National ID Card (NID)
• Passport
• Driving licence
• Bank statement or payment method verification document

2.3 Financial Information

For transaction processing, we record the following information:

• Deposit and withdrawal amounts and timestamps
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction ID and status
• Account balance and betting history

2.4 Technical Information

The following information is collected automatically for session management and security on our platform:

• IP address and device identification information
• Browser type and version
• Operating system information
• Pages visited, click patterns, and session duration
• Cookie and local storage data

3 How We Collect Information

fj999 collects user information through several methods:

3.1 Information You Provide Directly

When you create an account on our platform, request a deposit or withdrawal, seek assistance via live chat, or contact us by email, you voluntarily provide us with certain information.

3.2 Automatic Collection

During each of your sessions, our system automatically collects technical log data, cookie information, and analytical data related to your usage. This information is used to ensure the platform functions properly and to improve your experience.

3.3 Information Received from Third Parties

During the identity verification process or for fraud prevention, we may receive verified information from trusted third-party services. In such cases, the privacy policy of the relevant third party will apply.

4 Purpose of Using Your Information

fj999 uses your information only for the following legitimate purposes:

4.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing bonuses, promotions, and loyalty rewards
• Managing betting and gaming sessions

4.2 Identity Verification and Security

• Completing the KYC process and verifying age
• Preventing fraud, money laundering, and unauthorised access
• Protecting account security and detecting suspicious activity

4.3 Communication and Support

• Sending important notifications related to transactions
• Providing 24/7 live chat and email support
• Keeping you informed about account status and policy changes

4.4 Service Improvement

• Analysing and improving the user experience on the platform
• Providing personalised promotions and offers
• Identifying and resolving technical issues

5 Data Storage and Security

fj999 applies industry-standard security measures to protect your information:

5.1 Encryption Technology

All data transfers between our platform and servers are protected by SSL (Secure Sockets Layer) encryption. Sensitive stored information such as payment details and identity document data is stored using advanced encryption technology.

5.2 Server Security

Our data servers are located in professional data centres where 24/7 physical and digital security is maintained. Regular security audits and penetration testing are conducted.

5.3 Access Control

Only authorised personnel can access user information, and every access is logged. All staff operate under strict confidentiality agreements.

5.4 Data Retention Period

We retain information in accordance with the following policies:

• Active account data — for the full duration the account remains active
• Financial transaction data — for a minimum of five years (in accordance with regulatory requirements)
• Identity verification documents — five years after account closure
• Log data and cookies — for a maximum of 12 months

After the defined retention period, data is securely deleted or anonymised.

6 Sharing Information with Third Parties

fj999 does not sell or share your personal information with any third party without authorisation. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical infrastructure management. All such providers are bound by strict confidentiality agreements.

6.2 Legal Requirements

We may be required to disclose information in compliance with a valid legal demand from the relevant authority or a court order. In such cases, we will only provide information that is legally required.

6.3 Fraud Prevention

Information may be exchanged with the relevant authorities to detect and prevent money laundering, fraud, or any other illegal activity.

6.4 Business Restructuring

In the event of a company merger, acquisition, or business transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance.

7 Cookie Policy

The fj999 website uses cookies and similar tracking technologies in your browser. The different types of cookies are described below:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and manage payment sessions. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences, so you do not have to re-apply the same settings on each visit.

7.3 Analytical Cookies

These cookies are used to collect usage statistics for the platform and to improve the user experience. The information collected is processed in aggregated form and is not used to directly identify any individual.

7.4 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that disabling essential cookies may affect some core functionality of the platform.

8 Your Rights

fj999 grants its users the following rights:

8.1 Right to Access Your Information

You may request a copy of the information we hold about you at any time. We will provide this information within 30 days of receiving your request.

8.2 Right to Correct Your Information

If there is any incorrect or incomplete information in your profile, you can request a correction. This can be done directly from account settings or through our support team.

8.3 Right to Erasure

After closing your account, you can request deletion of certain information. However, information that must be retained due to legal and regulatory requirements may not be possible to delete.

8.4 Right to Object to Processing

You can object at any time to the use of your information for direct marketing or profiling purposes, and we will act accordingly.

8.5 Right to Data Portability

In some cases, you can request to receive your personal data in a structured, machine-readable format.

9 Protection of Minors

fj999 services are for users aged 21 and above only. We give the highest priority to the protection of minors and follow the policies below in this regard:

• Age verification is mandatory during the registration process.
• We do not knowingly collect any personal information from users under the age of 21.
• If a user is confirmed to be under 21 years of age, their account will be closed immediately and the related information will be deleted.
• If a parent or legal guardian becomes aware that their minor child has registered on fj999, they can contact us immediately at [email protected].

We encourage all users to play responsibly. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes and Updates

fj999 reserves the right to update this privacy policy from time to time in response to improvements to its services and changes in applicable laws and regulations. If significant changes are made to the policy, we will:

• Post a clear notice on the website;
• Send a notification to your registered email address;
• Update the "Last Updated" date at the top of the page.

Continued use of our services after an update will indicate that you have accepted the revised policy. If you have questions about the changes, please contact us.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. We are committed to responding to all requests promptly and effectively.

Our data protection team handles all privacy-related requests. We generally provide an initial response within business days and a full resolution according to the complexity of the request.

fj999 privacy contact address: [email protected]

If you are not satisfied with the resolution of your complaint, you have the right to file a complaint with the relevant regulatory authority.